Refund And Exchange

Refund & Exchange Policy

At JEEN JEWELLERS, customer satisfaction is our priority. We strive to deliver high-quality, authentic jewellery. If, for any reason, you are not completely satisfied with your purchase, you may request a return, refund, or exchange in accordance with the policy below.

1. Return & Exchange Eligibility

  • Products may be returned or exchanged within 7 days from the date of delivery.

  • To be eligible, the product must:

    • Be unused, unworn, and in its original condition.

    • Be returned with the original invoice, certificate (if applicable), tags, gift box, and all accompanying documents.

    • Show no signs of damage, alteration, resizing, or tampering.

JEEN JEWELLERS reserves the right to reject any return that does not meet these conditions.

2. Gold Jewellery

  • Eligible for 100% exchange based on the original invoice value, subject to quality inspection.

  • Exchange under this policy may be availed only once for the same purchase.

3. Diamond & Gemstone Jewellery

  • Eligible for refund or exchange based on the original invoice value, subject to successful quality inspection.

  • Diamond certificates and all original documents must be returned along with the product.

4. Silver Jewellery

  • Eligible for refund or exchange within the policy period, subject to quality verification.

  • Products must be returned in their original condition with all packaging and documents.

5. Gold Coins & Silver Coins

Gold and Silver Coins are investment products and are linked to precious metal market prices.

Therefore:

  • Returns are accepted only if the product is unused and in its original sealed condition.

  • Refunds, if approved, will be processed based on the prevailing market value or as per the applicable buyback policy of JEEN JEWELLERS.

  • Coins that have been opened, damaged, scratched, or tampered with are not eligible for return or refund.

6. Non-Returnable Products

The following products are not eligible for return or refund:

  • Customized or personalized jewellery.

  • Engraved products.

  • Special made-to-order jewellery.

  • Earrings (for hygiene reasons, unless damaged or incorrectly delivered).

  • Products purchased during clearance or final sale (unless defective).

  • Gift Cards or Store Credit.

7. Damaged, Incorrect or Defective Products

If you receive:

  • A damaged product,

  • A defective product,

  • An incorrect item,

  • Or an item missing from your order,

please notify us within 48 hours of delivery by providing clear photographs and your order details.

After verification, JEEN JEWELLERS will arrange a replacement, exchange, or full refund at no additional cost.

8. Return Process

To initiate a return:

  1. Contact our Customer Support with your Order ID.

  2. Share photographs (if requested).

  3. Follow the packing instructions provided by our support team.

  4. Hand over the parcel to the assigned courier partner or ship it as instructed.

  5. Keep the shipment tracking number until the process is completed.

Products returned without prior approval may not be accepted.

9. Quality Inspection

Every returned product undergoes a quality inspection upon arrival.

Refunds or exchanges will be processed only after successful verification that:

  • The jewellery is genuine and untampered.

  • All original accessories and certificates are included.

  • The returned product matches the original order.

10. Refund Processing

  • Approved refunds will be processed within 7–10 business days after successful inspection.

  • Refunds will be credited to the original payment method.

  • Depending on your bank or payment provider, the credit may take additional time to reflect.

Shipping charges, gift wrapping charges, and payment gateway charges (if applicable) are generally non-refundable unless the return is due to our error.

11. Exchange Process

If you choose an exchange:

  • The exchange value will be calculated according to this policy.

  • If the new product costs more, you will be required to pay the price difference.

  • If the new product costs less, the balance may be refunded as per company policy or issued as store credit.

12. Cancellation Before Dispatch

Orders may be cancelled before dispatch.

If payment has already been made, the refund will be processed to the original payment method after cancellation is confirmed.

Customized or specially manufactured orders may not be eligible for cancellation once production has started.

13. Buyback Policy

Buyback of eligible jewellery will be governed separately under the JEEN JEWELLERS Buyback Policy. Buyback values depend on prevailing precious metal prices, product condition, purity verification, and applicable deductions.

14. Policy Updates

JEEN JEWELLERS reserves the right to modify or update this Refund & Exchange Policy at any time without prior notice. The latest version will always be available on our website.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact our Customer Support through the Contact Us page on the JEEN JEWELLERS website.

JEEN JEWELLERS
Authentic Gold & Silver Jewellery
Sambhar Lake, Rajasthan, India